Baby Gear Rental FAQs
Welcome to our baby gear rental FAQs page, where we’ve compiled everything you need to know to make your family vacation smooth and stress-free!
Deliveries and Pickup Policies
What are your delivery and pick-up policies?
Deliveries are made between 8 am and 2 pm on an islandwide route—most locations are about an hour’s drive from one another. We try to have our drivers off the roads by 2 pm due to traffic. We work closely with many of the resorts and concierge services on the island, so we often can either leave things at the bell desk or work with property managers to deliver prior to your arrival. If this is not possible, we understand and will work with you, but we do try to not have to make extra trips around the island!
All pick-ups should be ready by 10:00 am on the day of departure unless previous arrangements have been made. If you decide to extend your rental, you must notify Paradise Baby Co. 24 hours prior to the return date. All drop-off and pick-up times are subject to real estate office check-in (out) policies, hotel policies, and homeowners policies. Customers can request specific times for delivery, and we will do our best to accommodate you. Please note, any deliveries or pickups required prior to 8 am or after 2 pm incur a $25 additional fee.
How long does it take Paradise Baby Co. to deliver items to Waikiki?
We have an islandwide route and are generally in Waikiki from about 1030-1230 everyday. If you need a same day order we may be able to accommodate, simply call us at 808-561-1061.
Can you deliver to the airport in Honolulu?
YES, we provide airport delivery/pick-up for a fee of $75. Only car seats, strollers, and small items can be delivered to the airport. Please note, any deliveries or pickups required prior to 7 am or after 6 pm incur a $25 additional fee.
How does airport delivery work?
We deliver car seats and small items to your curbside at the airport. All the car rental companies have moved inside the airport, and unfortunately, they don’t let “outside vendors” up there. For delivery we meet you directly at the airport outside the baggage claim of the airline you are flying and hand you your car seats curbside. For pick-up, we arrange the day prior to departure to meet at your selected time curbside right outside the departure gate of the airline you are departing in. Please provide your flight info when you place your order. Please note, any deliveries or pickups required prior to 7 am or after 6 pm incur a $25 additional fee.
Where do you deliver?
We service the entire island of Oahu. Whether you are staying at a private residence, hotel, B&B or condo we are here to meet your needs.
What if we are staying at two different places?
No problem. We can pick up at a different location for no extra charge. If you need to have your items transferred we can do that too. There will be a $35 transfer fee.
Is there a minimum number of days required for rental?
We do have a 3-day minimum required and a $50 order minimum for all orders. Delivery and pick-up is $50.
How far in advance do I need to place my order?
To ensure availability, it is suggested you place your order as soon as your travel plans are confirmed. Of course we understand that sometimes plans cannot be made until the last minute so we do our best to accommodate your needs. Call us for last minute orders.
Is there a location in Oahu I can pick up from?
We deliver and pick up island-wide and currently don’t have a storefront where customers can pick up from.
Rental Policies and Procedures
How do I calculate the number of days?
The easiest way to calculate the number of days is using the number of nights you need the items for the same as a hotel. Keep in mind we do our pickups around 10 am in the morning so if you need your items later, we will pick them up the following day, so please add an additional day (night).
What return options are available for the car seat after my trip?
We can pick up the car seat either from the hotel or vacation home you are staying at or if you chose airport delivery/pick up we can pick up directly from the airport.
What is your cancellation policy?
All cancellations made 48 hours prior will be charged a one-time fee of $25 and the balance will be refunded. If cancellation is made 48 hours prior, we can refund 50% of the total cost. Refunds for early termination of rentals during your stay will be prorated at 50% of the remaining unused rental term; actual term used will not be refunded.
What if I lose, damage or return my gear dirty?
Equipment must be returned in clean condition as it was received. Failure to do so will result in a $25.00 additional cleaning charge. Lost or damaged equipment will be charged the retail amount to your credit card. Exceptions include beach toys and bath toys.
Is there a replacement fee for a damaged car seat, and how do I proceed?
Aloha, if there is damage to the car seat we can get you a new one right away and we will assess the damage and charge accordingly. Just call or text us at 808-561-1061.
Are there any restrictions on the types of items that can be delivered to the airport?
We can deliver car seats or any small items to the airport. We can’t deliver cribs but any other item as long as it fits in your car we can deliver!
Product Safety and Quality
Are your products safe and clean?
Safety is our number one concern at Paradise Baby Co. We register every product with the manufacturer and are kept notified of all equipment recalls. We sanitize our products after every use using a steamer that is heated to 200 degrees and use non-toxic cleaning products. Sheets and all cloth materials are laundered with fragrance-free detergents. Baby and Toddler Equipment Rental Gear is replaced regularly to bring you top-of-the-line, latest gear in good condition.
Do you install car seats?
No. We are not authorized to install car seats. Please refer to the manufacturer-recommended installation guides.
The National Highway Transportation Safety Administration has excellent resources for child safety in cars as well as state laws.
Do you assemble cribs?
Yes. They are installed prior to your arrival, unless restrictions are in place at your rental location that will not permit us to do so.
Payment Policies
Can I pay when the reservation starts?
Payment is required once you make the reservation. This is to hold all the items for you for those specific dates. Please see our cancellation policy above if you do need to cancel.
What forms of payment do you accept?
We accept all forms of payment including credit card, Paypal, Venmo, Apple Pay and others. If you would like to pay in a way that is not listed on our checkout page please contact us directly at 808-561-1061 and we can arrange accordingly.
Customer Service and Satisfaction
What if I am not satisfied with my order?
If you are not satisfied, we will be happy to replace the item as soon as possible so you can enjoy your trip to Oahu.
Miscellaneous
Are there any tips for traveling with kids to Oahu?
YES. Please refer to our blog for tips, events, and suggestions for your travels to the beautiful island of Oahu. If you have any unanswered questions after reading our baby gear FAQs, feel free to contact us at Paradise Baby Co. We’re happy to assist!