Most frequent questions and answers
We offer FREE complementary delivery and pick up Island wide on orders over $200.00. Orders under $200.00 are subject to a one time $30.00 deliver/pick up fee. Deliveries are made between 12pm and 5pm. We work closely with many of the resorts and concierge services on island so special arrangements can be made, outside of our normal hours. Of course, we can always work with you and your arrival times. All pick-ups should be ready by 10:00am on day of departure, unless previous arrangements have been made. If you decide to extend your rental, you must notify Paradise Baby Co. 24 hours prior to return date. All drop off and pick up times are subject to real estate offices check-in (out) policies, Hotel and Inns policies and homeowners policies. Customers can request specific times for delivery and we will do our best to accommodate you.
YES, airport deliveries can be scheduled on a case-by-case basis for a fee of $75. Only car seats, strollers, and small items can be delivered to the airport.
No. We are not authorized to install car seats. Please refer to the manufacturer recommended installation guides.
The National Highway Transportation Safety Administration has excellent resources for child safety in cars as well as state laws.
No. However, there is a $50 minimum rental charge for all orders. Delivery and pick-up is FREE on orders over $200.00 to all of Oahu.
No problem. We can pick up at a different location and you still have FREE delivery and pick up. If you need to have transfer we can do that too. There will be a $50 transfer fee.
We service the entire island of Oahu. Whether you are staying at a private residence, hotel, B&B or condo we are here to meet your needs.
All cancellations made before 48 hours prior will be charged a one-time fee of $25 and the balance refunded. If cancellation is made 48 hours prior we can refund 50% of the total cost. Refunds for early termination of rentals during your stay will be prorated at 50% of the remaining unused rental term; actual term used will not be refunded.
Safety is our number one concern at Paradise Baby Co. We register every product with the manufacturer and are kept notified of all equipment recalls. We sanitize our products after every use and use non-toxic cleaning products. Sheets and all cloth materials are laundered with fragrance free detergents. Baby and Toddler Equipment Rental Gear is replaced on a regular basis to bring you top of the line, latest gear in good condition.
Equipment must be returned in clean condition as it was received. Failure to do so will result in a $25.00 additional cleaning charge. Lost or damaged equipment will be charged the retail amount to your credit card. Exceptions include beach toys and bath toys.
Yes. They are installed prior to your arrival, unless restrictions are in place at your rental location that will not permit us to do so.
To ensure availability, it is suggested you place your order as soon as your travel plans are confirmed. Of course we understand that sometimes plans cannot be made until the last minute so we do our best to accommodate your needs. Call us for last minute orders.
If you are not satisfied, we will be happy to replace the item as soon as possible so you can enjoy your trip to Oahu.
YES. Please refer to our blog for tips, events and suggestions for your travels to the beautiful island of Oahu.