Baby Gear Rental FAQs

Deliveries are made between 8 am and 2 pm on an islandwide route—most locations are about an hour’s drive from one another. We try to have our drivers off the roads by 2 pm due to traffic. We work closely with many of the resorts and concierge services on the island, so we often can either leave things at the bell desk or work with property managers to deliver prior to your arrival. If this is not possible, we understand and will work with you, but we do try to not have to make extra trips around the island!

All pick-ups should be ready by 10:00 am on the day of departure unless previous arrangements have been made. If you decide to extend your rental, you must notify Paradise Baby Co. 24 hours prior to the return date. All drop-off and pick-up times are subject to real estate office check-in (out) policies, hotel policies, and homeowners policies. Customers can request specific times for delivery, and we will do our best to accommodate you. Please note, any deliveries or collections required before 8am or after 6pm incur a $25 additional fee.

We have an islandwide route and are generally in Waikiki from about 1030-1230 everyday. If you need a same day order we may be able to accommodate, simply call us at 808-561-1061.

Yes. We meet you curbside at the airport with car seats, strollers and small items. Cribs are too big. The fee is shown at checkout when you choose the airport, and deliveries or collections before 8am or after 6pm carry an additional $25.

We deliver car seats and small items to your curbside at the airport. All the car rental companies have moved inside the airport, and unfortunately, they don’t let “outside vendors” up there. For delivery we meet you directly at the airport outside the baggage claim of the airline you are flying and hand you your car seats curbside. For pick-up, we arrange the day prior to departure to meet at your selected time curbside right outside the departure gate of the airline you are departing in. Please provide your flight info when you place your order. Please note, any deliveries or collections required before 8am or after 6pm incur a $25 additional fee.

We service the entire island of Oahu. Whether you are staying at a private residence, hotel, B&B or condo we are here to meet your needs.

No problem. We can collect from a different address at no extra charge. Just tell us where when you book.

To ensure availability, it is suggested you place your order as soon as your travel plans are confirmed. Of course we understand that sometimes plans cannot be made until the last minute so we do our best to accommodate your needs. Call us for last minute orders.

We deliver and pick up island-wide and currently don’t have a storefront where customers can pick up from.

We can pick up the car seat either from the hotel or vacation home you are staying at or if you chose airport delivery/pick up we can pick up directly from the airport.

All cancellations are subject to a $25 service fee. Cancelling within 48 hours of delivery may cost one full rental day on top of that, plus any delivery or service fees already incurred.

If you end a rental early once it has begun, the time already used is not refundable, and the unused part is refunded at 50%.

Equipment must come back in reasonably clean condition. A cleaning fee of $20 or more may apply if it needs more than our normal clean and sanitise — excessive sand, food, stains, sunscreen or similar. Lost or damaged equipment is charged at the replacement cost. Beach and bath toys are the exception.

Aloha, if there is damage to the car seat we can get you a new one right away and we will assess the damage and charge accordingly. Just call or text us at 808-561-1061.

We can deliver car seats or any small items to the airport. We can’t deliver cribs but any other item as long as it fits in your car we can deliver!

Safety is our number one concern at Paradise Baby Co. We register every product with the manufacturer and are kept notified of all equipment recalls. We sanitize our products after every use using a steamer that is heated to 200 degrees and use non-toxic cleaning products. Sheets and all cloth materials are laundered with fragrance-free detergents. Baby and Toddler Equipment Rental Gear is replaced regularly to bring you top-of-the-line, latest gear in good condition.

No. We are not authorized to install car seats. Please refer to the manufacturer-recommended installation guides.

The National Highway Transportation Safety Administration has excellent resources for child safety in cars as well as state laws.

Yes. They are installed prior to your arrival, unless restrictions are in place at your rental location that will not permit us to do so.

Payment is required once you make the reservation. This is to hold all the items for you for those specific dates. Please see our cancellation policy above if you do need to cancel.

All major credit and debit cards, through our checkout. If you would like to pay another way, call or text us and we will sort it out.

If you are not satisfied, we will be happy to replace the item as soon as possible so you can enjoy your trip to Oahu.